1. How do I (RES Software Partner) get an account for the RES Partner Portal?
Each RES Authorized Partner has a designated administrator for the Partner Portal. These administrators will be able to create accounts for their colleagues. If you do not know who your internal administrator is, please contact us at channel@ressoftware.com, and we will provide you with their name and contact details.
2. What does my Partner Portal login give me access to?
Your Partner Portal login gives you access to the Partner Portal, the Customer Portal and the Learning Portal. It ensures that you have full visibility of all the information and materials available to you as a RES Authorized Partner.
3. What exactly is the difference between the RES Software Portals?
| Partner Portal | Customer Portal | Learning Portal |
| Commercial Resources (sales tools, price lists, marketing collateral, presentations, brochures) and overview of partner status, contact persons, sales and technical certifications | Technical resources (software, knowledge base articles, technical documentation, software downloads) and overview of technical support tickets | Technical tutorials for the RES Software solutions, including test exam questions and Channel Sales Training (RST-500) |
| https://channel.ressoftware.com | https://channel.ressoftware.com | https://channel.ressoftware.com |
| For Partners only | For Partners and end-users | For Partners and end-users |
| RES Software Contact:channel@ressoftware.com | RES Software Contact:channel@ressoftware.com | RES Software Contact:channel@ressoftware.com |
4. I already have an account for the Customer Portal and/or the Learning Portal. Do I automatically obtain access to the Partner Portal?
No. It is only your Partner Portal login credentials that allow you access to all three tools. If you have previously registered for an independent login to the customer portal or learning portal, these will only give you access to a single tool.
5. Why don't I see my technical certification onthe RES Partner Portal?
This may be because of one or more of the following reasons:
- The RES Software Partner Portal only shows a full RCP certification. This means that you must pass the latest RES Workspace Manager exam andthe RES Automation Manager Exam for the certification to show on the partner portal.
- It can take around 30 days before we receive the results from Prometric. Your certificationwill be entered onto the partner portal within 14 days of us receiving your results.
- If you register yourself for an exam using your private e-mail address, we do not know which partner company you are working for. We therefore cannot update your results onto the Partner Portal. Please register for an exam with your company details and e-mail address.
- For more information please visit the certification section on the RES Software website.
6. I have a question about the Partner Portal. Where can I ask it?
Questions about the Partner Portal including login problems can be sent to channel@ressoftware.com.
7. I want to report an issue concerning the Partner Portal. Where can I report it?
Issues about the Partner Portal can be reported to channel@ressoftware.com.
8. The information displayed on the Partner Portal about our company is wrong.How can I change this?
We pull the information directly from our internal CRM system (Salesforce.com). If this information is incorrect, please email us at channel@ressoftware.com to let us know what needs to be changed. It is particularly important for you to keep us advised about any changes in your staff that may have left or joined your company. At this time,it is not possible to edit this information yourself.